Privacy Policy

Last Updated: January 23, 2026

AQ Partners K.K. (hereinafter referred to as "AQ Partners", "we," "us," or "our") values its users' privacy. This Privacy Policy (hereinafter referred to as the "Policy") applies to the handling of personal data (hereinafter referred to as "Personal Data") that AQ Partners obtains from users when they use AQ Partners' Services.

The Policy is designed to ensure our commitment to meeting and exceeding established privacy standards. "Personal Data" as used herein includes "personal information" as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, as amended), but excludes statistical information that does not allow for the identification of specific individuals.

We reserve the right to make changes to this Policy at any time. We encourage unregistered users to visit this page frequently to stay updated. For registered users, we will provide notification of any significant changes or updates via email. If AQ Partners intends to use personally identifiable information in a manner materially different from that stated at the time of collection, users will be notified promptly by email and provided with the option to permit or decline such use.

Article 1: Collection of Personal Data

AQ Partners obtains the following Personal Data through the Services and website:

• Information provided directly by the user: Data entered when registering as a user, purchasing products, or making inquiries (e.g., name and contact information).
• Information automatically recorded through usage: Information such as cookies, third-party tracking technologies, server logs, IP addresses, browser types, and operating systems.
• Information obtained from third parties: Information obtained through the linkage of third-party services or applications used by the user.

Article 2: Purpose of Use

AQ Partners uses Personal Data within the scope of the following purposes:

Provision and Operation: To accept registrations, confirm identity, execute payments, and respond to inquiries.
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Service Improvement: To understand user needs and to plan, develop, and improve our services and products.
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Marketing: To send promotional emails, newsletters, or conduct market research and surveys when user consent is obtained.
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Maintenance and Security: To investigate unauthorized access, respond to violations of terms, and notify users of important changes to the Services.
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Others: To provide to third parties in accordance with Article 4 and to use incidental to the above purposes of use.

Article 3: Compliance with Laws and Regulations

AQ Partners handles Personal Data in compliance with the Act on the Protection of Personal Information of Japan and other applicable laws, regulations, and guidelines.

Article 4: Provision to Third Parties and Outsourcing

1. Except as required by law, AQ Partners will not provide Personal Data to any third party without the consent of the individual. Exceptions include cases necessary for the protection of life, body, or property, or to cooperate with national agencies.
2. AQ Partners may outsource the handling of Personal Data to third parties, such as outside auditors or service providers, within the scope necessary for the purposes of use.

Article 5: Specific Provisions

1. Children under 13: We do not knowingly collect information from children under 13 without parental consent.
2. Retention: Personal Data is stored for no longer than necessary to fulfill our legal and contractual obligations.
3. External Links: This Policy applies only to our Services; we are not responsible for the privacy practices of linked third-party websites.

Article 6: Security

AQ Partners takes precautions to protect your information both online and offline. We implement appropriate technical, physical, and organizational measures to prevent the leakage, loss, or damage of Personal Data. The details of our security measures are as follows:

1. Technical and Physical Security Measures
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   Encryption: We use Secure Socket Layer (SSL) for authentication and private communications to ensure the secure transmission of sensitive information (e.g., credit card data). You can verify this by the "https" prefix and the lock icon in your browser's address bar.
   
   Access Control: Access to Personal Data is strictly limited to authorized employees who require the information to perform specific tasks, such as billing or customer service.
   
   Secure Environment: The computers and servers storing personally identifiable information are maintained in a secure environment with restricted access to prevent unauthorized external entry.
   
   Mobile Restrictions: We enforce strict controls on the removal of Personal Data from our facilities to prevent information leakage.
2. Organizational and Personnel Security Measures
   
   Internal Rules: We have established and maintained internal protocols for the systematic handling of Personal Data throughout its lifecycle.
   
   Defined Responsibilities: We clearly define the responsibilities and authority of employees regarding the secure management of data.
   
   Reporting & Supervision: We maintain a rigorous reporting system to ensure any violations of laws or internal rules—or signs of such violations—are immediately escalated to the person in charge.
   
   Audits and Continuous Improvement: We conduct regular audits to ensure compliance and continuously improve our management systems to adapt to new security challenges.

Article 7: Changes to the Policy and Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated in the Policy. If you do not agree with these terms and conditions, please refrain from using our sites and services. AQ Partners reserves the right to change this Policy at any time. Your continued use of our website following proper notification or the posting of any updates or changes constitutes your acceptance of such changes.

Article 8: Use of Cookies and Other Technologies

Cookies are a technology that identifies a user's computer. Cookies allow AQ Partners to provide customized services to users by changing the information to be displayed on each user's computer and by saving the user's input. We use cookies to understand the number of users and usage of our web pages, to improve our services, and to optimize advertisements provided by us or third parties other than us. 

Article 9: Detailed Information on Collection and Usage

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:

• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In addition, AQ Partners may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

AQ Partners may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

• To better understand your needs and provide you with the services you have requested;
• To fulfill our legitimate interest in improving our services and products;
• To send you promotional emails containing information we think you may like when we have your consent to do so;
• To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
• To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

AQ Partners does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

AQ Partners may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://www.aqpartners.jp/ and its subsidiaries.

AQ Partners and its subsidiaries may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current, potential, or future services that may be offered.

Disclosure of Information

AQ Partners may not use or disclose the information provided by you except under the following circumstances:

• as necessary to provide services or products you have ordered;
• in other ways described in theis Policy or to which you have otherwise consented;
• in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
• as required by law, or in response to a subpoena or search warrant;
• to outside auditors who have agreed to keep the information confidential;
• as necessary to enforce the Terms of Service on our website;
• as necessary to maintain, safeguard and preserve all the rights and property of AQ Partners.

Non-Marketing Purposes

AQ Partners greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in AQ Partners products and services, or changes to this Policy). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to hello@aqpartners.jp. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. AQ Partners will continue to adhere to this Policy with respect to any personal information previously collected.

Links to Other Websites

Our website does contain links to affiliate and other websites. AQ Partners does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Policy applies only and solely to the information collected by our website.

Notice to European Union Users

AQ Partners operations may use technology providers based in the United States. If you provide information to us, the information may be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

Article 10: Inquiries

If you have any questions or concerns regarding thePolicy as it relates to our website, please feel free to contact us at the following email:

AQ Partners K.K.

Email: hello@aqpartners.jp
Address: Oyamacho 39-22-103, Shibuya-ku, Tokyo
Representative Director: Naoki Hirukawa

Additional Info

1. Provision of information on personal data

This page describes the various services and applications (the "Services") provided by AQ Partners. This page describes the services of third parties from whom we obtain your personal data when you use the various services and applications ("Services") provided by AQ Partners. This section describes the third-party cloud services that we use to handle (including storage) your Personal Data when you use the various service applications (the "Services"). Apart from the aforementioned services, we may outsource all or part of the handling of Personal Data to third parties. 

2. Third party services (e.g. modules) that obtain your personal data

3. Third party services

4. Provision of information on foreign legal systems

United States, India, Australia

Please refer to the following page published by the Personal Information Protection Commission

EEA (European Economic Area)

The EEA has enacted the General Data Protection Regulation as the law governing personal data protection, which is equivalent or superior to the Japanese personal data protection system.